Refund policy
REFUND AND RETURN POLICY
Last updated: February 24, 2026
ALL SALES ARE FINAL
Thank you for shopping at XYROX. Please note that all sales are final. We do not accept returns, exchanges, or offer refunds on any purchases.
Please Shop Carefully We encourage you to review product descriptions, images, and specifications carefully before making a purchase. If you have any questions about a product, please contact us at [your email address] before placing your order.
Exceptions
We will only accept returns or provide refunds in the following circumstances:
Defective or Damaged Items If you receive an item that is defective or damaged during shipping:
- Contact us within 7 days of receiving your order at [your email address]
- Provide photos of the defective or damaged item
- We will arrange for a replacement or full refund at our discretion
Wrong Item Shipped If we ship you the wrong item due to our error:
- Contact us within 7 days of receiving your order
- We will arrange for the correct item to be sent or provide a full refund
INTERNATIONAL ORDERS
Duties and Taxes For international orders , customers are responsible for all import duties, taxes, and customs fees charged by their country's customs authority. These charges are not included in your order total and are non-refundable.